FAQ

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FAQ

Sometimes having computer issues doesn’t always require a call out to a specialist and can be resolved with some basic home troubleshooting. Check out our handy FAQ (Frequently Asked Questions) to see if we can help for free.

Why isn't my internet working?

Sometimes this can be due to your ISP (Internet Service Provider) being down in the area. However, often times it isn’t and is instead a piece of equipment causing the issue inside your home. Here’s a few things to try:

  1. Restart your modem/router – simply turn off your router, wait 5 minutes and try again.
  2. If your router has been restarted, try restarting your computer or device next. Sometimes your computer can lose internet connection if there’s a pending update that has affected your network drivers.
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  • What hardware is your device?
  • What operating system does your device run?
  • Please give us an explanation of the problem.

Give our friendly helpdesk a call today!

Give our friendly helpdesk a call today!

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